1. General Return Policy

Because healthcare and wellness products may be subject to hygiene, safety, storage, and handling considerations, returns may be limited to products that meet the eligibility requirements described in this policy.

A return is not automatically approved simply because a customer changes their mind. Eligibility depends on the condition of the product and the circumstances of the request.

2. Eligible Return Situations

A return or replacement request may be considered in situations such as:

• The wrong product was delivered.
• The product arrived damaged.
• The product arrived defective or unusable.
• The order contains missing items.
• The delivered product materially differs from the ordered product.
• Another valid issue is identified and accepted by TECT Pharmaceuticals.

3. Return Request Timeframe

Customers should contact TECT Pharmaceuticals as soon as possible after receiving an order when a product has an issue.

Requests submitted after this period may not be eligible for a return, replacement, or refund unless otherwise required by applicable law.

4. Product Condition Requirements

Unless the return is being requested because the product arrived damaged, defective, or incorrect, eligible products should generally be:

• Unused
• Unopened
• In their original packaging
• Complete with included components, labels, and accessories
• In a condition suitable for return

Products that have been opened, used, altered, damaged after delivery, or improperly stored may not be eligible for return.

5. Products That May Not Be Returnable

For hygiene, safety, quality, or other legitimate reasons, certain products may not be eligible for return once delivered.

This may include products that have been:

• Opened or used
• Removed from sealed packaging
• Damaged by the customer
• Improperly stored after delivery
• Altered or tampered with
• Purchased under a clearly stated non-returnable condition

6. Damaged Products

If your order arrives damaged, please contact us promptly after delivery.

To help us review the issue, we may request:

• Your order number
• Photographs of the damaged product
• Photographs of the packaging
• A description of the issue
• Any other information reasonably required to assess the claim

Depending on the circumstances, we may offer a replacement, refund, store credit, or another appropriate resolution.

7. Incorrect or Missing Items

If you receive a product different from the one ordered or an item is missing from your shipment, please contact us as soon as possible.

After reviewing the order, TECT Pharmaceuticals may arrange an appropriate replacement, shipment of the missing item, or refund where applicable.

8. How to Request a Return

To request a return, contact TECT Pharmaceuticals through our Contact Us page.

Please include:

• Your name
• Order number
• Product name
• Reason for the return request
• Relevant photographs or supporting information, when applicable

9. Return Approval

Do not send a product back unless you have received return instructions from TECT Pharmaceuticals.

Once a return request is reviewed, we will communicate whether the return is approved and, where applicable, provide instructions for returning the product.

Unauthorized returns may not be accepted.

10. Return Shipping

Where a return is approved because the wrong product was sent, the product arrived damaged, or another issue is confirmed to be attributable to TECT Pharmaceuticals or its fulfillment process, return shipping arrangements may be provided as appropriate.

For other approved returns, the customer may be responsible for return shipping costs unless otherwise agreed or required by applicable law.

11. Refunds

When a refund is approved, the refund will generally be processed after the returned product is received and reviewed, where a return is required.

Shipping charges may be non-refundable unless the return results from an error, damage, or other issue for which TECT Pharmaceuticals is responsible, subject to applicable law.

12. Partial Refunds

In certain circumstances, a partial refund may be considered where only part of an order is affected or where the circumstances justify a partial resolution.

Any partial refund will be determined after reviewing the relevant circumstances.

13. Order Cancellations

Customers may request cancellation of an order as soon as possible after placing it.

Cancellation may not be possible once an order has been processed, packed, shipped, or otherwise moved into fulfillment.

Where cancellation is accepted and payment has already been received, any eligible refund will be processed according to this policy.

14. Exchanges and Replacements

Where appropriate, TECT Pharmaceuticals may offer a replacement instead of a refund for an eligible product issue.

Replacement availability depends on stock and product availability at the time the request is reviewed.

15. Failed or Rejected Deliveries

Customers are responsible for providing accurate delivery information and being reasonably available to receive an order.

Additional shipping or re-delivery charges may apply where a shipment fails because of incorrect information, refusal to accept delivery, or circumstances attributable to the customer.

16. Fraudulent or Abusive Claims

TECT Pharmaceuticals reserves the right to investigate suspicious, fraudulent, abusive, or repeated return and refund requests.

Where permitted by applicable law, we may refuse requests that appear fraudulent or inconsistent with the actual condition or history of an order.

17. Consumer Rights

Nothing in this policy is intended to remove or restrict any mandatory rights or protections that may apply to consumers under applicable law.

Where applicable law provides rights that differ from this policy, those legal requirements will prevail to the extent required.

18. Changes to This Policy

TECT Pharmaceuticals may update this Refund & Return Policy from time to time to reflect changes in our business practices, services, products, or legal requirements.

Updated versions will be posted on this page with a revised effective date.

19. Contact Us

For questions about returns, refunds, replacements, or order cancellations, please contact TECT Pharmaceuticals.